About the GOsC - Dealing with Concerns
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Making a complaint about an osteopath
 
Dealing with Concerns  Notice of Hearings  About the Findings  Appeals  Fitness to Practise 
Making a Complaint

An important function of the GOsC is to deal with patients’ concerns and complaints about osteopaths.  Parliament has given the GOsC strong powers to act in cases where osteopaths fall short of the high standards of conduct and competence required for registration.

If you have a concern or complaint about the professional conduct or competence of an osteopath, the first step is to contact the osteopath yourself to discuss your concerns.  Many problems arise from misunderstandings and can be sorted out with the osteopath directly.

If this approach fails, or you do not feel able to talk directly to the osteopath, contact our Regulation Department by email or telephone 020 7357 6655 ext 224, and we will be able to advise you on the next steps to take.  If you decide to make a formal complaint, we will ask you to provide as much information as you can.  We will need this in writing, so we may ask you to fill in a complaints form to help us.

There is more information about making a complaint and what happens afterwards in our complaints information leaflet.

Making a complaint about a GOsC member of staff

The GOsC is committed to providing a high quality, accessible and responsive service. Any complaints and comments regarding the service provided by GOsC staff will be fully investigated and appropriate action will be taken.

Anyone with a concern or complaint is encouraged, wherever possible, to raise concerns directly with the member of staff concerned in the first instance, in order to seek an early resolution to the issue. Once this has been done, or in situations where this is not deemed appropriate, a formal complaints procedure can be followed. For further information download the Making a complaint about a staff member of the GOsC procedure or email the Clerk to the Council.

Making a complaint about a Council member

Any concerns or complains should, wherever possible, be raised with the member of Council or member co-opted to Council in the first instance.  If a resolution has not been reached or in situations where this is deemed inappropriate, a formal complaints procedure can be followed.  Download the Making a complaint about a member or co-opted member of Council or contact the Clerk to the Council for further information.